How to visit Tokyo Disneyland with a Disability Access Pass

Visiting Tokyo Disneyland with a disability is now easier with the Disability Access Pass. Here’s how to get one & how to use it.

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Tokyo Disneyland with a Disability: Disability Access Pass

Tokyo Disneyland with a disability

Spending the day in a busy theme park with a disability isn’t always easy. Disneyland accommodate visitors with additional needs by offering a Disability Access Pass to guests who may need a little extra assistance.

Read on to find out how to plan for a trip to Disneyland if you or one of your travelling companions has a disability.

Tokyo Disneyland accommodates guests with visual, auditory, physical/ mobility and neurological disabilities. This includes guests using wheelchairs, and those with mobility requirements; visual and hearing disabilities; and developmental or neurological disabilities. For more specific information, the Tokyo Disneyland website has a breakdown of specific supports that can be accessed, including guests with temporary disabilities.

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Documentation

Guests travelling to Tokyo Disneyland with a disability require evidence of their disability to apply for a Disability Access Pass. Please note, they only accept original government issued documentation, don’t take copies or scans. Australian visitors can use documentation issued by the Disability Services Commission, or NDIS.

To apply for a Disability Access Pass go to the Main Street House at the main resort park. The Main Street House is just after the main entrance, to the left before Main Street. For DisneySea park, go to the Guest Relations desk to process a Disability Access Pass.

All members of your party must be present when applying for a Disability Access Pass, to ensure that everyone in your group can ride together without being separated. A staff member will ask questions specific to the individuals disability and assess what support is required. All members of your party will be noted and a photo of the individual with a disability, will be taken. This information is stored electronically and linked to the barcode on our ticket. If you’re visiting Disneyland for more than one day, this is only done once and the Disability Access Pass is valid for the remainder of your stay.

Separate Wait Service

Visitors to Tokyo Disneyland with a disability should know the Disability Access Pass does not allow guests to skip to the front of the line; as was the case in the past. But it does help to avoid lengthy wait times spent in queues. In fact, in some cases the wait could be longer. But for guests who find waiting in lines and being in crowded places difficult, the pass is a huge help. It also allows guests with mobility difficulties safe access to eligible rides.

Tokyo Disneyland with a Disability: Stroller as a wheelchair

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Strollers are eligible for use as a wheelchair. Request a sticker to alert staff that the stroller is being used as a wheel chair. We occasionally took our stroller further into the ride than is usually allowed to reduce standing time. We didn’t always do this, but sometimes it was necessary. The staff then transferred our stroller to the end of the ride.

Language Barrier

Overall, we were very well supported by staff at Tokyo Disneyland. However, there were a few glitches. Hopefully our experience can save others the same trouble.

The Disability Access Pass isn’t a physical ticket, but data added electronically to your standard entrance ticket. Many staff members only spoke a small amount of English and we don’t speak Japanese. Explaining that we had a Disability Access Pass and what our needs were with individual staff throughout the park was difficult.

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After frequent and lengthy attempts trying to navigate the language barrier, we returned to the Main Street House and explained the difficulty we were having. A staff member there translated a little note for us in Japanese. It said “We have a Disability Access Pass and need to avoid waiting in a queue, can you please give us a return time.” We handed this note to staff at rides afterwards and had no further problems.

Return Pass

When getting a return pass, our groups entrance tickets were scanned and we were given a pass and told to return at a specific time. It was usually the same amount of time we would have spent in the queue.

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We could spend this time browsing in shops, having a bite to eat, or go somewhere quiet for a sensory break. Sometimes we were able to go on rides with short queues, like the Carousel or catch a parade. We only used the pass for rides where wait times exceeded 30 minutes. It’s essentially like a Fast Pass, and like a Fast Pass you can only use it for one ride at a time.

Safety Measures

Sometimes the staff would need to ascertain that it was safe for us to go on the ride. Where necessary they used a translator device to ask questions in different languages. Some of the things they asked were: If there’s an emergency you may need to get out and walk. Is this OK? Can you walk for 5 minutes? We often had to repeat this step when we returned to go on the ride.

Entering the ride

When it was time to go on the ride, we entered through the Fast Pass entrance and provided our return time pass and all our entrance tickets. We often had to scan in the fast pass scanners once or twice before getting on the ride.

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Where to Stay at Tokyo Disneyland with a Disability

Tokyo Disneyland has a Disneyland hotel just outside the entrance gates & is the best option for accommodation if proximity to Tokyo Disneyland is a priority.

We stayed at the Hilton Tokyo Bay. Hilton Tokyo Bay is one of several hotels in Maihama that are linked to Tokyo Disneyland & DisneySea via the Disney Resort line monorail. We used the stroller-friendly, free shuttle bus from Hilton Tokyo Bay to get to the monorail station.

Tokyo Disneyland with a Disability: Disney monorail

The Disney Resort Line monorail loops a circuit, stopping at 4 stations: Disneyland, DisneySea, Resort Gateway Station & Bayside Station. Bayside station is the closest station to most of the Disneyland Hotels. Tickets are available from machines at the station. Consider getting a day pass / multi day ticket versus a single ticket. A day pass enables unlimited travel on the monorail for the day. We found this useful as it allowed us to return to the hotel for breaks and return later in the day.

There were lifts in all the monorail stations and wheelchair spaces in the third and fourth car of the monorail for visitors to Tokyo Disneyland with a disability. Priority seats were available in every car. Guests in a wheelchair can request a portable ramp from a staff member, to assist in crossing the gap from the platform to the monorail. The monorail completes a loop of the four stations every 13 minutes. It usually took us about 15 minutes to get from our hotel to the Disneyland entrance.

Tokyo Disneyland with a Disability: An inclusive vacation!

The Disability Access Pass allowed our family to visit Tokyo Disneyland with a disability and enjoy an inclusive vacation. For guests who struggle to stand for long periods of time, have difficulty waiting and being in crowded places, or require assisted access to the rides; the Disability Access Pass will support your visit to Tokyo Disneyland and ensure you don’t miss out on the fun.

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Thanks to all the staff who assisted us during our visit! We wish those who seek to visit Tokyo Disneyland with a disability, an inclusive stay.